# Frequently Asked Questions (https://terac.com/docs/experts/support/faq)

Quick answers to common questions about Terac.

Find answers to the most common questions about using Terac. Can't find yours? [Ask Sophia](https://terac.com/docs/experts/support/contact).

## Account & Profile [#account--profile]

### How do I change my email address?

Your email comes from the accounts you sign in with. Under **Profile → Identity & Security → Linked Accounts**, click **Set as primary** next to the linked email you want us to use. If the address you want is not linked to your account yet, [ask Sophia](https://terac.com/docs/experts/support/contact).

### Can I have more than one account?

No. Each person should have only one Terac account. Multiple accounts violate our terms of service and may result in suspension of all accounts.

### How do I delete my account?

[Ask Sophia](https://terac.com/docs/experts/support/contact), and our team will delete it. This is permanent, and the same email address cannot be used to sign up again.

### Why can't I log in?

* Use the same provider you signed up with. The one you used last is marked **Last used** on the login page.
* Signing in with a provider that uses a different email address creates a new account instead of opening yours.
* Allow pop-ups and cookies for terac.com, and make sure you can sign in to the provider itself.
* If you see **Account Banned** or **Use your personal email**, follow the message on screen.

Still stuck? Email [support@terac.com](mailto:support@terac.com) from the address on your account.

### How do I update my profile?

Go to **Profile** in your dashboard. You can update most information at any time. A few answers on your match profile can only be changed every so often.

## Opportunities & Applications [#opportunities--applications]

### Why don't I see any opportunities?

* Check **Home**: opportunities you are invited to appear there, not on Explore.
* Explore does not show opportunities you have already started or taken part in, or ones that are full.
* Opportunities you are not a fit for appear under **Refer & earn** on Explore.
* New opportunities open all the time, so check back regularly.

You need a verified phone number to apply. If an opportunity's button reads **Finish your profile to apply**, finish onboarding first.

### Why wasn't I accepted to a study?

It is one of two things:

* **Screened out**: you did not match what the study needed, or the group you fall into was already full. This is normal, and not a judgment on you.
* **Not approved**: your submitted work did not pass review. The screen does not show a reason.

Sometimes you qualify but the study fills first. We email you if that happens. Keep applying to studies that match your background.

### How long does it take to hear back after applying?

It depends on the opportunity and on who reviews it. The screen you land on after submitting shows what happens next, and we email you when there is a decision. If you have been waiting more than 7 days, [ask Sophia](https://terac.com/docs/experts/support/contact).

### Can I withdraw my application?

You can decline an invitation from Home, or choose **I'm not interested** on an opportunity's agreement step. Both close the application for good. For anything else, [ask Sophia](https://terac.com/docs/experts/support/contact).

### How do I know which opportunities I qualify for?

Each opportunity's details show **Who Should Apply**. Opportunities you are not a fit for are listed separately, under **Refer & earn**.

## Payments [#payments]

### When will I get paid?

1. On a one-time opportunity, your earnings are added to your Terac balance shortly after your work is approved. On a project, you are paid on the project's payout schedule.
2. Once you reach the minimum, click **Transfer** on your Earnings page to move your balance to your payout balance. The first time, you verify your identity first.
3. Withdraw your payout balance to your bank from the **Payout balance** panel on the same page.
4. A standard bank transfer typically arrives within 1 to 3 business days.

See [Setting Up Payments](https://terac.com/docs/experts/how-to/payments).

### I moved money but it's not in my bank

Moving money puts it in your payout balance, not your bank. Withdraw it from the **Payout balance** panel on your Earnings page, which shows the status of each withdrawal.

### I moved funds but my payout balance didn't update

If you saw **Transfer processing**, Whop is still confirming the transfer, and your payout balance updates when it does. Otherwise the page refreshes a moment after the transfer; if your payout balance still looks wrong, refresh manually.

### Why am I being asked to verify my identity again?

Payouts go through our payout partner Whop, which runs its own one-time identity check before your first cash out. If you verified on Terac before payouts moved to Whop, that check was with a different provider, so you need to verify once more. Your earnings stay in your Terac balance until it passes, and the Earnings page unlocks **Transfer** as soon as it does.

### What payment methods are available?

You withdraw your payout balance to your bank through Whop, from the **Payout balance** panel on your Earnings page. The methods available depend on your country, and the options and any fee are shown before you confirm.

### What's the minimum withdrawal amount?

The minimum to cash out is **$12.50**. It is also shown on your Earnings page. Earnings from multiple submissions add up toward it.

### Why isn't an opportunity's payment in my Terac balance?

If you joined it through another research panel, that panel usually pays you directly, and the payment never appears in your Terac balance. On a project, check its **Payout** tab for the next payout date.

### Are my earnings taxable?

Earnings from Terac may be taxable depending on where you live and your total income. You're responsible for reporting income according to your local tax laws.

## Interviews [#interviews]

### What if my microphone or camera isn't working?

1. Allow camera and microphone for terac.com in your browser's site settings, then reload the page
2. Choose the right microphone in your browser or computer sound settings
3. Try Chrome or Edge, which work best
4. Try headphones with a built-in microphone

See [AI Interviews](https://terac.com/docs/experts/working/interviews#common-issues-and-solutions).

### Can I retake an interview?

Not one you have finished. A screening interview that dropped or that you ended early can be started again from the beginning.

### What language should I use?

The language the opportunity is in. If it offers more than one, you choose on the screen before you start. The onboarding interview is in English.

### How long are interviews?

The AI screening interview takes about 3 minutes, and the onboarding interview about 10. The estimate is shown before you start.

## Verification [#verification]

### Why do I need to verify my phone number?

Phone verification confirms you're a real person and helps prevent duplicate accounts. It is the one required onboarding step, and you need it to apply to opportunities.

### Why do I need to verify my identity?

You need a verified identity before you can cash out. It only has to be done once. See [Verification and Connected Accounts](https://terac.com/docs/experts/how-to/attestations).

### What if my ID verification fails?

* **Blurry photo:** Retake it in better light
* **Expired ID:** Use a valid, unexpired document
* **Face doesn't match:** Make sure your face is well lit
* **Document not accepted:** Try a different document, such as a passport, driver's license, or national ID

If it says **Verification Blocked** or **Needs Review**, retrying won't help. [Ask Sophia](https://terac.com/docs/experts/support/contact).

### Who runs the identity check?

Whop, our payout and verification partner, runs it in a secure form on terac.com, so you may see their name. Only ever verify your identity from your Terac settings or your Earnings page.

## Referrals [#referrals]

### When do I get paid for referrals?

Each time Terac pays the person you referred for their work, a share of that payment is added to your balance: 20% by default, up to $1,000 per person. See [Referring Others](https://terac.com/docs/experts/how-to/referrals).

### Does my referral need to use my link?

Yes. They must use your referral link when creating their account. There is no code to enter, so if they sign up without the link, you won't receive credit.

### What if my referral already has an account?

Referral credit only applies to new accounts. Existing accounts cannot be added as referrals retroactively.

## Still Have Questions? [#still-have-questions]

* [Ask Sophia](https://terac.com/docs/experts/support/contact)
* Check [Troubleshooting](https://terac.com/docs/experts/support/troubleshooting) for technical issues
* Review the [Glossary](https://terac.com/docs/experts/support/glossary) for terminology