# Contact (https://terac.com/docs/researchers/support/contact)

How to reach the Terac team for support, feedback, and business inquiries.

## Email Support [#email-support]

For questions, issues, or feedback, email us at **[support@terac.com](mailto:support@terac.com)**.

### What to Include [#what-to-include]

To help us resolve your issue quickly, include:

* Your organization name
* The opportunity name or ID (if applicable)
* A description of the problem or question
* Screenshots (if relevant)

## Response Times [#response-times]

We aim to respond as quickly as possible, and prioritize by plan and by the severity of the issue. Tell us up front if an issue is blocking a live study or a payment so it gets triaged accordingly.

Committed target response times apply to Enterprise subscriptions and are set out in the [Support Terms](https://terac.com/legal/support-terms). Your tier is named on your order form.

## In-App Support [#in-app-support]

The researcher dashboard has no chat widget. For quick questions, bug reports, and feature suggestions, email **[support@terac.com](mailto:support@terac.com)** or ask your Terac contact.

## Business Inquiries [#business-inquiries]

For enterprise plans, custom integrations, partnerships, or volume pricing, email **[sales@terac.com](mailto:sales@terac.com)**.

## What Support Can Help With [#what-support-can-help-with]

* Account and billing questions
* Opportunity configuration and troubleshooting
* Technical issues with the platform
* Questions about participant quality
* API integration help

## What Support Cannot Help With [#what-support-cannot-help-with]

* Individual participant disputes (handled through the review workflow)
* Tax advice (consult a tax professional)
* Custom development work (contact sales for enterprise needs)