E-Commerce Shoppers: Usability Test of a Coffee Checkout Flow

We are running a paid study on the end-to-end purchasing experience for an e-commerce coffee retailer. We want to validate the critical user journey from browsing the catalog to order confirmation. This feedback directly helps identify friction points and confusing steps in the digital storefront.

You will start by visiting the online store to browse the available coffee catalog. Next, you will select a product, choose your preferred weight and grind, and add the item to your cart. You will then proceed through the checkout form without submitting a real payment. Finally, you will report back on any bugs, unclear pricing, or shipping information issues you encountered along the way.

We welcome frequent online shoppers who are comfortable navigating e-commerce platforms and providing usability feedback. Candidates should have a keen eye for detail and the ability to clearly articulate confusing steps in a digital workflow. We welcome general consumers, coffee enthusiasts, and regular online buyers.

• Browse an online coffee catalog to evaluate the product selection process.
• Select a specific product variant and add it to your shopping cart.
• Navigate the checkout process up to the final payment step.
• Document any confusing pricing, shipping details, or technical bugs encountered.

• Familiarity with standard e-commerce browsing and checkout workflows
• Ability to clearly communicate usability issues and friction points
• Comfortable navigating digital storefronts on desktop or mobile devices

• You will be engaged as an independent contractor.
• This is a fully remote opportunity that can be completed on your own schedule.
• Opportunities can be extended, shortened, or concluded early depending on needs and performance.
• Your participation will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payment is issued as soon as your work is approved.
• We are unable to support H1-B or STEM OPT candidates at this time.