Question 1

What is Terac?

Accepted Answer

Terac is an expert marketplace. We aggregate, vet, and operate a global panel of verified domain experts and sell on-demand access to that supply through our platform and API. Customers buy verified humans for whatever job they need done.

Question 2

How does the marketplace work?

Accepted Answer

Customers define the expertise profile and the task they need. Terac handles supply: sourcing, identity attestation, knowledge screening, matching, scheduling, and payouts. Experts complete the work and customers receive structured outputs through the dashboard or API.

Question 3

Who buys from Terac?

Accepted Answer

Two primary customer segments. Market research companies (panel providers, UXR platforms, insights firms) source niche, verified audiences for their own studies. Human data companies and frontier AI labs source domain experts for RL post-training, evals, red-teaming, and specialized labeling.

Question 4

What makes Terac different from a traditional panel?

Accepted Answer

Traditional panels rent third-party networks and qualify with checkbox surveys. Terac owns and operates its own panel, screens every expert with conversational AI that probes domain knowledge, and exposes the supply programmatically. You buy verified humans, not survey responses.

Question 5

What can buyers use Terac for?

Accepted Answer

Anything that requires verified human expertise: market research panels, qualitative interviews, RL post-training data, model evaluations, red-teaming, expert annotation, audience sampling, and bespoke labor for AI-driven products.

Question 6

What is Terac's mission?

Accepted Answer

We are building the supply layer for human labor in a world where AIs run companies. Today that supply powers market research and human data for frontier model training. Long term, any product or agent should be able to source the exact human it needs on demand.

Question 7

What languages are supported?

Accepted Answer

Terac supports 50+ languages across the panel. Buyers can filter by language at the supply layer, and outputs can be transcribed and translated for downstream pipelines.

Question 8

What engagement formats do you support?

Accepted Answer

Experts can be engaged via voice, video, text, screen share, or asynchronous task completion across desktop and mobile. The right modality is chosen based on what the buyer needs to verify or capture.

Question 9

How do you source experts?

Accepted Answer

We run a continuous recruitment engine combining targeted ads, referrals, outbound, and network traversal. Sourcing is biased toward niches that buyers actually pay for, so coverage compounds in the domains our customers care about.

Question 10

Do you own the panel?

Accepted Answer

Yes. Unlike resellers who rent third-party networks, Terac owns and operates the supply directly. That gives buyers precise targeting, higher response rates, fraud control, and pricing that does not stack vendor margins.

Question 11

What domains and seniority do you cover?

Accepted Answer

200+ domains spanning software engineering, medicine, law, finance, data science, linguistics, and more. We support filtering by years of experience, role, employer tier, and credentials, and we can run custom recruitment for niches we don't yet cover at depth.

Question 12

How does expert screening work?

Accepted Answer

Every applicant clears identity attestation, credential verification, and an open-ended AI conversation that probes domain knowledge. Self-reported skills are not enough. Performance on past tasks feeds back into who qualifies for future work.

Question 13

How do you prevent fraud?

Accepted Answer

Multi-factor identity verification, behavioral analysis, audio and conversational quality checks, device and IP attestations, and ongoing performance scoring. Suspicious supply is flagged and removed.

Question 14

What attestations are available?

Accepted Answer

Government ID, LinkedIn, company or school email, IP, and other hard verifications appear as badges on each expert profile. Buyers can require specific attestations as a hard filter on supply.

Question 15

Can I bring my own list?

Accepted Answer

Yes. You can import existing contacts and Terac will handle outreach, screening, scheduling, payouts, and quality scoring on top of them, alongside our owned panel.

Question 16

How quickly can supply be delivered?

Accepted Answer

Most engagements begin receiving qualified experts within hours. Niche or low-incidence audiences take longer, but we surface realistic delivery estimates upfront based on the panel's actual composition.

Question 17

How are outputs delivered?

Accepted Answer

Through our dashboard, API, and webhooks. You define the task, we deliver structured results back: transcripts, scores, preference pairs, annotations, or raw artifacts depending on the engagement.

Question 18

What data formats do you support?

Accepted Answer

JSON, CSV, audio, video, and custom schemas. Human data buyers can request RLHF preference pairs, eval scores, or domain-specific labeling formats. Market research buyers receive transcripts, summaries, and structured insights.

Question 19

Are outputs available in real time?

Accepted Answer

Yes. Completions stream as experts finish their work. Webhooks push events into your pipeline so downstream training, analysis, or review can run continuously instead of waiting for a batch.

Question 20

How do you guarantee output quality?

Accepted Answer

Every submission is scored by AI judges and routed for review when needed. You only pay for completions that meet the agreed quality bar. Low-quality work is flagged, excluded from billing, and feeds back into expert ratings.

Question 21

What export and integration options exist?

Accepted Answer

Export to PDF, CSV, or push directly into your stack via API and webhooks. Enterprise customers can request custom integrations with their data warehouse or training pipeline.

Question 22

How does Terac pricing work?

Accepted Answer

Pay-as-you-go. The buyer covers the expert payout plus our platform fee on each completion. No setup fees, no monthly minimums on self-serve, and no charge for incomplete or rejected work.

Question 23

How do I estimate cost?

Accepted Answer

Cost per completion is the expert payout plus our platform fee. Total spend scales with the size and seniority of the supply you need. Sales can model your specific use case end to end.

Question 24

Is there enterprise pricing?

Accepted Answer

Yes. Market research companies and human data companies with recurring or large-volume needs can negotiate custom packages with dedicated supply, committed capacity, and account-level pricing.

Question 25

How are expert payouts handled?

Accepted Answer

Payouts to experts are billed pass-through with transparent fees. You set the payout level appropriate for the task, and Terac releases payment automatically when work is approved.

Question 26

Do you support invoicing and POs?

Accepted Answer

Yes. Annual enterprise agreements support invoicing, purchase orders, and procurement-compliant billing.

Question 27

Can we pilot before committing?

Accepted Answer

Yes. Sign up free to explore the platform, and we offer paid pilots with success criteria for buyers evaluating recurring use.

Question 28

What if work isn't completed?

Accepted Answer

You only pay for completions that meet quality standards. Incomplete or low-quality submissions are flagged and excluded from billing.

Question 29

What payment methods do you accept?

Accepted Answer

Credit card via Stripe for self-serve. Enterprise customers can pay by invoice, ACH, or wire with net-30 terms.

Question 30

What compliance certifications do you have?

Accepted Answer

Terac is SOC 2 Type II certified. We support enterprise security reviews and provide detailed documentation on request.

Question 31

How is data encrypted?

Accepted Answer

All data is encrypted in transit via TLS and at rest using industry-standard AES-256 encryption. Access is logged, reviewed, and protected by least-privilege policies.

Question 32

How is access controlled?

Accepted Answer

Role-based access controls ensure users only access what they need. Enterprise plans include SSO via SAML/OpenID, admin provisioning, and granular permissions by team or project.

Question 33

Do you maintain audit logs?

Accepted Answer

Yes. Comprehensive audit logs track system access and data modifications. Logs are retained for compliance and available during enterprise security reviews.

Question 34

Do you sign DPAs and BAAs?

Accepted Answer

Yes. We provide a DPA for GDPR compliance and can review your paper. BAAs are available on request for healthcare-related use cases.

Question 35

Where is data stored?

Accepted Answer

On secure, compliant cloud infrastructure (AWS) with servers in the United States. Enterprise customers can discuss specific data residency needs.

Question 36

What is your data retention policy?

Accepted Answer

Configurable based on your organization's policies. Admins can set retention windows and request deletion at any time, and we honor GDPR right-to-erasure requests.

Question 37

Do you conduct security testing?

Accepted Answer

Yes. We run regular security assessments and penetration testing. Security is part of our development lifecycle, not a bolt-on.

Question 38

How do I join the Terac panel?

Accepted Answer

Apply at terac.com/login. You'll complete a short profile, verify your identity, and run through an AI conversation tailored to your background. Once approved, you'll see opportunities matched to your expertise.

Question 39

How much can I earn?

Accepted Answer

Payouts depend on the buyer, the task complexity, and your domain. Typical engagements range from $10 to $100+, with specialized human data and expert evaluation work paying meaningfully more.

Question 40

How do I get paid?

Accepted Answer

Automatically once your work is approved. Payouts arrive within 1-3 business days via PayPal, Venmo, or direct deposit.

Question 41

How are opportunities presented?

Accepted Answer

Available work shows up as cards in your dashboard with the payout, time commitment, and topic. You accept what fits your schedule and expertise.

Question 42

How does the rating system work?

Accepted Answer

You build a rating based on response quality, punctuality, and professionalism. Higher ratings unlock premium opportunities, including recurring work from human data and AI customers.

Question 43

Is my personal information shared with buyers?

Accepted Answer

Your identity is protected. Buyers see your verified profile and the work you produce. Personal contact information is never shared, and you control what is visible.

Question 44

How do I get started as a buyer?

Accepted Answer

Sign up at terac.com, scope the supply you need (domain, seniority, attestations, language, region), define the task, and launch. Terac handles sourcing, screening, delivery, and payouts end to end.

Question 45

I'm a market research company. How do I use Terac?

Accepted Answer

Use Terac as your panel. Define audience filters and screeners, and we deliver verified experts who match. You can plug Terac into your existing study workflow or run engagements directly on our platform.

Question 46

I'm a human data or AI company. How do I use Terac?

Accepted Answer

Define the expertise profile and task type (RL, evals, red-teaming, labeling). Terac sources and verifies the experts and delivers structured outputs into your training pipeline via API and webhooks.

Question 47

How fast can I get supply?

Accepted Answer

Most engagements begin receiving experts within hours. Niche, low-incidence audiences take longer; we give realistic delivery estimates upfront based on the panel's actual composition.

Question 48

How much volume can you handle?

Accepted Answer

From single-digit specialist engagements to thousands of completions running concurrently. Infrastructure scales automatically; supply scales with the recruitment engine.

Question 49

Can I monitor work in progress?

Accepted Answer

Yes. Dashboards show live status as experts engage and submit. Webhooks let you stream events into your own systems.

Question 50

Can I collaborate with my team?

Accepted Answer

Yes. Invite teammates with roles (admin, manager, contributor). Share projects, tag outputs, and run reviews together.

Question 51

What support is available for buyers?

Accepted Answer

Documentation and email support for everyone. Enterprise plans add Slack Connect, priority response, and dedicated solution engineering.

Question 52

Do you offer SSO and SAML?

Accepted Answer

Yes. Enterprise plans support SSO via SAML/OpenID Connect. Admins can enforce SSO, manage provisioning, and integrate with your identity provider.

Question 53

What role-based access controls are available?

Accepted Answer

Granular RBAC with admin, manager, and contributor roles. Define data boundaries by team, project, or engagement and control who can view, edit, or export.

Question 54

Can I customize branding?

Accepted Answer

Yes. Enterprise plans support custom branding for the expert-facing and stakeholder-facing surfaces, so the experience aligns with your brand when needed.

Question 55

Do you offer uptime SLAs?

Accepted Answer

Yes. Enterprise plans include contractual uptime SLAs with monitoring, incident communication, and post-incident reviews. We maintain 99.9% uptime.

Question 56

What does procurement look like?

Accepted Answer

Standard process: defined pilot, security review, pricing proposal, and DPA execution. We align to your internal vendor process and timelines.

Question 57

Can we run a paid pilot first?

Accepted Answer

Yes. We offer time-boxed pilots with success criteria and executive readouts to validate ROI before a broader rollout. Pilots typically run 2-4 weeks.

Question 58

How do payout approvals work?

Accepted Answer

Approval and rejection flows let you set automatic approval thresholds or require manual review before expert payouts are released.

Question 59

How quickly can we go live?

Accepted Answer

Most enterprise teams launch their first engagement within days. With SSO and integrations in place, full pilots typically complete in 2-4 weeks.

Question 60

How can I contact support?

Accepted Answer

All users have access to email support at support@terac.com and in-app help. Enterprise plans include Slack Connect for direct, real-time communication.

Question 61

What are your support response times?

Accepted Answer

We aim to respond within 24 hours. Enterprise plans include priority routing with faster response times and dedicated contacts.

Question 62

What integrations are available?

Accepted Answer

Terac integrates with common research and data pipeline tools. Custom integrations are available for enterprise customers with specific needs.

Question 63

Do you support webhooks?

Accepted Answer

Yes. Configure webhooks to receive real-time events when experts complete work, outputs are ready, or other state changes occur.

Question 64

Do you offer training?

Accepted Answer

Enterprise plans include onboarding and training sessions for both ops teams and the people who scope engagements day to day.

Frequently Asked Questions

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Data & Delivery

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