Consumer Support Professionals: Questionnaire on Administrative Workarounds

We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.

You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.

We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.

• Complete an eight-question written survey about consumer administrative problems.
• Describe a recent, anonymous example of a recurring issue you have observed.
• Estimate the time, financial cost, and frequency of current workarounds.
• Identify professional, legal, or privacy limits that a new software tool would need to respect.

• Recent professional or volunteer experience assisting consumers with administrative tasks.
• Ability to clearly distinguish between observed facts and estimates.
• Comfortable providing detailed written responses independently.
• Commitment to maintaining consumer privacy by omitting identifying details.

• You will be engaged as an independent contractor.
• This is a fully remote opportunity that can be completed on your own schedule.
• Opportunities can be extended, shortened, or concluded early depending on needs and performance.
• Your participation will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payment is issued as soon as your work is approved.
• We are unable to support H1-B or STEM OPT candidates at this time.