Support
Contact
How to reach the Terac team for support, feedback, and business inquiries.
Email Support
For questions, issues, or feedback, email us at support@terac.com.
What to Include
To help us resolve your issue quickly, include:
- Your organization name
- The opportunity name or ID (if applicable)
- A description of the problem or question
- Screenshots (if relevant)
Response Times
| Priority | Expected Response |
|---|---|
| Critical (opportunity blocked, payments issue) | Within 4 hours during business hours |
| Standard (questions, feature requests) | Within 1 business day |
| General feedback | Within 2 business days |
Community
Join the Terac researcher community on Slack to connect with other researchers, share tips, and get peer support:
In-App Support
Terac includes an in-app support widget (powered by Intercom) in the bottom-right corner of the dashboard. Use it for:
- Quick questions
- Bug reports
- Feature suggestions
Business Inquiries
For enterprise plans, custom integrations, partnerships, or volume pricing, email sales@terac.com.
What Support Can Help With
- Account and billing questions
- Opportunity configuration and troubleshooting
- Technical issues with the platform
- Questions about participant quality
- API integration help
What Support Cannot Help With
- Individual participant disputes (handled through the review workflow)
- Tax advice (consult a tax professional)
- Custom development work (contact sales for enterprise needs)