Policies

Account Standing, Holds, and Appeals

What keeps your account in good standing, what can lead to a suspension, and how to get help if your account is restricted.

Most experts never have to think about this page. Your account is active by default, and ordinary participation keeps it that way. This page explains what good standing means, what can put it at risk, and what to do if your account is ever restricted.

What Good Standing Means

An account in good standing can browse opportunities, apply, complete studies, and cash out normally. You keep your account in good standing by:

  • Keeping one account per person
  • Providing accurate profile and identity information
  • Giving honest, genuine responses in studies
  • Following study instructions and completing the work you start
  • Keeping your sign-in secure and never sharing access to your account

What Does Not Put Your Account at Risk

Some normal outcomes worry people unnecessarily. The following are part of participating and do not, on their own, harm your standing:

  • Being screened out of a study you did not match
  • An occasional rejected submission
  • Leaving a study you chose not to finish

See Understanding Submissions for what each of these means.

What Can Lead to a Suspension or Ban

Account actions are reserved for serious or repeated problems. These include:

  • Creating multiple or duplicate accounts
  • Fraudulent activity or attempting to manipulate or game studies
  • Providing false identity or demographic information
  • Giving knowingly false, scripted, or AI-generated responses in interviews or surveys
  • Sharing, selling, or renting your account, or using someone else's

These violate our Terms of Service. A ban removes access to the platform, and when an account is closed for cause, pending earnings, and in some cases earlier earnings, may be withheld.

Account closures for cause are permanent. Because each person may only have one account, we cannot create a replacement account after a closure.

How Account Reviews Work

Bans are decided by a person on our team, who reviews the account first. Some limits are automatic, such as not being able to use Terac from a region where it is not available yet. If your account is restricted, you will see a notice the next time you sign in.

If You Think Your Account Was Restricted by Mistake

If your account has been restricted and you believe it is an error, you can ask us to review it:

  1. Email support@terac.com from the email on your account, since you may not be able to sign in to chat with Sophia
  2. Include your account email and any relevant details or screenshots
  3. Our team will review your case and respond

We cannot guarantee an outcome, but every appeal is read by a person.

What's Next?

Rewards and Fair Pay

How study rewards are set, when you get paid, and the protections that make sure you are paid fairly.

Your Wellbeing and Sensitive Content

How Terac looks after participants, what to expect from sensitive study content, and where to find support.

On this page

What Good Standing MeansWhat Does Not Put Your Account at RiskWhat Can Lead to a Suspension or BanHow Account Reviews WorkIf You Think Your Account Was Restricted by MistakeWhat's Next?