Payout Policy
How Terac payments work, including timing, methods, and requirements.
This policy explains how you get paid for completing opportunities on Terac. For step-by-step instructions, see Setting Up Payments.
Payment Partner
Terac pays out through Whop. Whop handles identity verification, payout methods, and the transfer to your bank.
In the few countries Whop cannot pay out to, cash outs go through Virtual Incentives instead: after you cash out, you receive an email with a link to choose your payment method. Your Earnings page shows whichever one applies to you.
How Payments Work
Step 1: Earn
Get your work approved. Earnings for approved work, referral commissions, and bonuses are added to your Terac balance.
Step 2: Verify your identity
Before your first cash out, Whop runs a one-time identity check. It asks for personal details and a government ID, and participants in the United States are also asked for tax information such as an SSN. Whop requires this before it can send money to a bank account.
You start it from your Earnings page or from Profile → Identity & Security. It is the same check in both places. Your earnings stay in your Terac balance until it clears.
Step 3: Move to your payout balance
From your Earnings page, transfer any amount at or above the minimum from your Terac balance to your payout balance. This is free and usually instant.
Step 4: Withdraw
Withdraw your payout balance to your bank. Choose your method, review the fee, and confirm.
Payout Timeline
| Event | Timeframe |
|---|---|
| One-time work approved | Added to your Terac balance shortly after approval |
| Hourly or per-task project work | Paid on the project's payout schedule |
| Move to payout balance | Usually instant |
| Withdrawal to bank (standard) | Typically 1–3 business days |
Limits
| Limit | Amount |
|---|---|
| Minimum cash out | $12.50 |
| Maximum per day | $10,000.00 |
The current minimum is also displayed on your Earnings page. Earnings from multiple submissions accumulate toward it.
The daily maximum counts everything you move out of your Terac balance in one day and resets at midnight UTC. There is no separate limit per cash out. You can move the whole daily maximum at once, or cash out as many times as you like within it. Your Earnings page shows how much you have left today and when it resets.
Fees
Moving funds from your Terac balance to your payout balance is free. Whop may charge a fee on the withdrawal itself, depending on the method: standard bank transfers carry a small flat fee, and instant transfers cost more. The exact fee is shown in the withdrawal screen before you confirm.
Identity Verification
Whop's verification is required before your first cash out and is not something Terac can complete or waive on your behalf. Until it passes, your earnings cannot be moved out of your Terac balance, so nothing can get stuck part way.
If you verified your identity on Terac before payouts moved to Whop, that check was with a different provider and you will be asked to verify once more.
If it fails, check that the name, date of birth, and address you submitted match your government ID exactly. Mismatches and typos are the most common cause. You can retry from your Earnings page or from Profile → Identity & Security. If it keeps failing, ask Sophia. She hands it to our team, who can check the status on Whop's side and escalate to them.
If the Earnings page shows Account on hold, the identity document you verified with is already used on another Terac account. Retrying the check does not clear this; ask Sophia instead.
Failed Payouts
A cash out can fail if:
- Whop rejects your account email address. It refuses some addresses Terac accepts, such as a
+alias, so switch your primary email under Profile → Identity & Security rather than retrying the same one - Whop's identity verification has not passed yet
- Your account is flagged for review
- The cash out would take you past the daily maximum
- There is a technical issue on the provider's side
If a cash out is refused before anything moves, your Terac balance is untouched. If the transfer itself fails, the amount is returned to your Terac balance automatically, and you'll see Failed to create payout. Your balance has been restored. Whop can also fail a transfer after accepting it. When that happens, the amount comes back to your Terac balance automatically, usually within 30 minutes, and your transaction history shows Withdrawal reversal: Whop transfer failed. Either way, you have not lost money. If you believe a cash out was deducted without arriving, ask Sophia and we will trace it.
If a cash out would take you past the $10,000.00 daily maximum, the message tells you how much you can still move today and when the limit resets. Your balance is safe and you can cash out again after the reset.
If you see "Cash out is temporarily disabled and will be back soon," we have paused cash outs for everyone while we fix an issue. Your balance is safe. Repeated attempts do not speed it up. If it persists for more than a day, ask Sophia.
Reversed Payments
A payment for approved one-time work can be reversed if the submission is later rejected in review. The reversal is shown as a Clawback in your transaction history.
Paid by Another Panel
If you joined an opportunity through another research panel, that panel usually pays you directly, under its own terms. That payment never appears in your Terac balance, and questions about it go to that panel.
Tax Considerations
Your Responsibility
Earnings from Terac may be taxable income. You are responsible for:
- Tracking your earnings
- Reporting income to tax authorities
- Paying applicable taxes
Tax Information
Whop collects the tax details it needs directly from you during verification. In the United States this includes an SSN. Terac does not collect tax forms from you and does not withhold tax from your earnings: you receive the full approved amount in your Terac balance.
International
Tax requirements vary by country. Consult a local tax professional for guidance.
Currency
Earnings are tracked in USD. Conversion may apply when you withdraw, depending on your country and chosen method.
Refunds and Disputes
Can I cancel a cash out?
Moving funds to your payout balance cannot be reversed from Terac, and the money cannot be moved back to your Terac balance. You can leave it in your payout balance and withdraw it later.
Disputed amounts
If you believe your earnings are incorrect, ask Sophia with the name of the opportunity in question.
Account Status
You must maintain an account in good standing to receive payouts:
- No terms of service violations
- No fraudulent activity
- Active account (not suspended or terminated)
- An identity document that is not already used on another account
Policy Changes
Terac may update this policy from time to time. We'll notify users of significant changes via email or in-app notification.
Questions
For payout questions:
- Review Setting Up Payments
- Check Troubleshooting
- Ask Sophia