Contact Us
How to get in touch with Terac support.
Need to reach the Terac team? Here's how to get help.
Email Support
Our support team monitors this inbox and typically responds within 1-2 business days.
What to Include
For faster help, include:
- Your account email address
- Description of your issue
- Screenshots if relevant
- Submission ID (if about a specific study)
- Steps you've already tried
Response Times
| Priority | Response Time |
|---|---|
| Account issues | 1 business day |
| Payment issues | 1-2 business days |
| Technical issues | 1-2 business days |
| General questions | 2-3 business days |
Community Support
Expert Community (Facebook)
Connect with other Terac experts in our Facebook community.
Great for:
- Tips from experienced experts
- General questions
- Connecting with other participants
Researcher Community (Slack)
For researchers and partners, join our Slack community.
Self-Service Help
Before contacting support, try:
-
Search this documentation
- Use the search bar at the top
- Many questions are answered here
-
Check the FAQ
-
Try troubleshooting
Emergency Issues
For urgent issues like:
- Account security concerns
- Unable to complete a time-sensitive study
- Payment discrepancies
Email support@terac.com with "URGENT" in the subject line.
Feedback
We love hearing from our community!
Feature Suggestions
Have ideas for improving Terac? Email us at support@terac.com with "Feedback" in the subject.
Bug Reports
Found a bug? Let us know:
- What happened
- What you expected to happen
- Steps to reproduce
- Screenshots or screen recordings
Business Inquiries
Partnerships
For partnership opportunities, visit terac.com/contact/sales.
Press
For media inquiries, visit terac.com/press.
Careers
Interested in joining our team? Visit terac.com/careers.
What We Can't Help With
Some things are outside our support scope:
- Study-specific questions: Contact the researcher through the study
- Tax advice: Consult a tax professional
- Legal advice: Consult a lawyer
- Retroactive referral credit: Referrals must use your link at sign-up
Tips for Getting Help
- Be specific describe exactly what's happening
- Include details error messages, screenshots, dates
- Check first many answers are in this documentation
- Be patient we respond as quickly as we can
We're here to help you succeed on Terac!